I would strongly encourage those who are interested in getting into the tech field to consider the Customer Success track. If you have good communication skills, can build relationships with a diverse group of people, enjoy solving problems, and excel at managing multiple projects at the same time, this might be the career for you! This path can lead to a management role or it can open doors to other fields within tech, such as product management, sales, project management and even technical roles if you are a diligent learner. The skills you gain working in Customer Success are also transferable to a number of different industries.
What is a book or movie that has inspired you?
Never Split The Difference by Chris Voss taught me that everything in life is a negotiation. Reading his book opened my eyes to the power of emotional intelligence as it relates to conflict resolution and communication.
Do you (or your company) offer internships or job shadow opportunities to high school students? If so, how would a student go about applying for one of those?
Internship opportunities have been offered in the past. I would recommend following McGraw Hill on LinkedIn for company updates and potential opportunities.
McGraw Hill Website